Terms of Engagement

9. Should I breach this agreement, Fullbrook will claim a success fee in line with the above table on any amount that I may recover myself or that may be recovered by any third party which I instruct. In the event of a conflict with Fullbrook’s standard terms of engagement, the terms of this Agreement take precedence.

10. I understand that Fullbrook has set the amount of payment at the level agreed because of the nature and complexity of my case. Fullbrook works on a speculative basis and does not win success fees on all cases it negotiates.

11. I understand that Fullbrook is regulated by the Financial Conduct Authority in respect of regulated claims management activities. I acknowledge receipt of its pre-disclosure information sheet.  I understand that if I paid by credit card or brokered loan, Fullbrook can raise a consumer credit claim under s.75 of the Consumer Credit Act 1974.

12. I understand I have the right to cancel, without penalty and without giving any reason within 14 days from the date on which I sign these contractual terms and conditions. I understand I must, before the expiry of the relevant deadline, notify Fullbrook Associates Limited of my intention to cancel in writing by email or posting by Recorded Delivery, prior to the expiry of the 14-day deadline.

13. I understand I may also cancel the agreement at any time prior to the receipt of an offer of repayment or resolution, whether that be an offer in principle or calculated settlement figure. However, if I do cancel the agreement after the 14-day cooling off period, Fullbrook reserves the right to charge me for its reasonable fees to the date of cancellation to a maximum fee of £300 inclusive of VAT. In the event of me being dissatisfied with the conduct of the claim or any aspect of Fullbrook’s services I can raise a complaint in line with their complaints policy which is fully incorporated into these terms.

[Hereafter, “you” refers to the client and “us” / “we” refers to Fullbrook Associates Limited.]

14. The Money Laundering Regulations require us to be satisfied as to the identity of all clients and as to the source and destination of any funds passing through the firm’s hands. To enable us to meet these requirements, we require each and every person instructing us to provide at least two forms of identification (i.e. current passport; current driving licence with signature and current address shown); bank or credit card statement or utility invoice/account (gas, electricity, telephone or council tax), all of which must be less than three months old, with full names and current address shown.  We require sight of the original forms of identification, copies are not acceptable unless they are certified copies.  We reserve the right to withdraw from acting for you at any time if you fail to provide us with the information requested of you and which is required in connection with this firms’ Money Laundering Procedures.

15. The Proceeds of Crime Act 2002 and the Money Laundering Regulations make it a criminal offence for us not to report any suspicion we may have of an infringement of the Act or the Regulations – however small the amounts involved. We require to make a report in accordance with the relevant Act and Regulations to the Serious Organised Crime Agency (SOCA).  This includes any tax evasion or fraudulent activity of which we may become aware, even if it has been committed by someone who is not a client.  We may be subject to prosecution, a fine or imprisonment if we fail to submit a report when we should have done so.  Further, it is also a criminal offence if we tell you that we have submitted a report. In the very unlikely event that you were to tell us of an illegal act which results in financial gain, whether you are involved or not, we are legally bound to submit a report about it to SOCA.  These rules override our obligations to client confidentiality and shall apply to any information we gain from you.