Consumer Credit Claims

Specialised legal services delivered by experts

Unfair agreements and the law

The Consumer Credit Act 1974

The Consumer Credit Act of 1974 regulates hire purchase and credit agreements between a member of public and a commercial organisation – importantly this includes banks and financial institutions.
It is a rather complicated piece of law and requires experienced and skilled legal representation, particularly when trying to unpick some of its more complicated sections.

What is covered by the Act?

It lays down the duties and rights of both the lender and the borrower, it covers:

  • The requirement for hire and credit documents to be created in the proper and legally correct format
  • The process for the proper execution of the documents and their explanation to the consumer
  • The lender's liability should there be any misrepresentation of the goods
  • The notifications which must be sent before recovery of the goods can take place if the borrower defaults. In effect laying down the rules for debt recovery and enforcement.

Room for manoeuvre

Being a large and complex piece of law, there is within its terms much room for manoeuvre by both the consumer and the commercial organisation. Using the terms of the law to your advantage is where the experience and expertise of our team come in to play.

In basic terms, if the agreement that you are party to doesn’t adhere to the terms laid down by the Act, that agreement may be unenforceable.

The Enforceability of Agreements

If there is a fundamental contractual flaw – such as the agreement having been incorrectly drafted or executed - the agreement can be deemed to be unenforceable. This often comes to a head when a lender applies to the court to have an agreement enforced and the agreement is deemed unenforceable.

This series of events lies at the heart of Consumer Law.


For all general enquiries please complete the form below and a member of our team will get back to you within one working day.

Please enter your name.
Please enter a valid phone number.
Please enter a message.
You must accept the Terms and Conditions.


To speak to an advisor or to request an initial consultation please don't hesitate to call 01786 641550 or email


For general enquiries please call within office hours on the number below.


01786 941550

Fullbrook Associates - Specialised Services Delivered by Experts

Fullbrook Associates are experts in the field of compensation claims. We assess the merits of your case to establish whether we believe you have a reasonable prospect of success. If you wish to pursue a claim, our legal team, who specialise in compensation, can progress your case.

Please be aware. You are under no obligation to complete a claim using our services. You can do the claim directly yourself to your creditor for no charge.  If you have approached your creditor first, you can also approach the Financial Ombudsman Service for free if you wish for them to review your case.

You do not require to use a claims management company, you can contact the Financial Ombudsman Service or your creditor yourself, for free.